Structurally, the company is home to more than 160 employees and divided into 15 departments namely: sales, product & marketing, business development, customer success & applications, service, operations (inbound logistics, outbound logistics, and warehouse & inventory management), human resources, admin, finance, accounting, regulatory affairs, communications, and IT departments.
The sales, product & marketing, customer success & applications departments are composed of registered medical technologists (RMT), biologists, engineers, and
nurses who are responsible for the development of various products and markets in their respective territories.
The service team is composed of registered engineers who provide maintenance and technical support to more than 2,000 installed instruments all over the Philippines.
SBSI has its own IT department with software developers to provide IT solutions such as Laboratory Information System (LIS), Blood Bank Information System (BBIS), Molecular Information System (MIS), Microbiology Information System (MIS), and other systems for the clinical laboratory needs.